Terms of Service

Last Updated: September 18, 2026

Welcome to Dewliora.

These Terms of Service (“Terms”) govern your access to and use of dewliora.com, including any purchases, customer accounts, content, features, products, and services made available through our website.

Throughout these Terms, the terms “Dewliora,” “we,” “us,” and “our” refer to the operator of the Dewliora online store.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with any additional policies referenced on our website.

If you do not agree to these Terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

If you use this website on behalf of another person, business, or organization, you represent that you have authority to act on their behalf.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malware, malicious code, or other material intended to interfere with the website, our systems, or other users.

A violation of these Terms may result in suspension or termination of access to our services.

2. Products and Services

Dewliora offers beauty and cosmetic products, including lash-care and eye-area products such as:

• Lash Care Serum

• Waterproof Curling & Lengthening Mascara

• Related beauty products or accessories that may be introduced from time to time

We make reasonable efforts to display product descriptions, photographs, packaging, colors, and other information as accurately as possible.

However, we cannot guarantee that every device or screen displays colors, packaging, or product appearance exactly as they appear in person.

Product packaging, labels, ingredients, dimensions, design, or other details may occasionally change without prior notice where permitted by law.

3. Cosmetic and Personal-Care Information

Information provided on Dewliora's website is intended for general product and cosmetic-use information.

Our products are not intended to diagnose, treat, cure, or prevent disease unless expressly stated and legally authorized.

Individual results may vary depending on factors such as:

• Natural lash characteristics

• Skin type

• Application technique

• Frequency of use

• Beauty routine

• Environmental conditions

• Individual sensitivity

Product descriptions, customer experiences, photographs, or marketing materials should not be interpreted as a guarantee that every customer will experience the same result.

4. Product Use and Safety

Customers are responsible for reviewing and following the instructions provided on the product page, packaging, label, or accompanying materials.

For eye-area and cosmetic products, you should:

• Use products only as directed

• Keep applicators clean

• Avoid sharing eye products with others

• Avoid direct contact with the eyes unless the product is specifically intended for such use

• Discontinue use if irritation or discomfort occurs

• Review ingredient information if you have known sensitivities or allergies

• Seek professional medical advice where appropriate

Dewliora is not responsible for harm caused by misuse, improper storage, use contrary to product instructions, or use despite known sensitivities, except to the extent such liability cannot legally be excluded.

5. Accuracy of Website Information

We aim to keep information on our website accurate and current.

However, the website may occasionally contain:

• Typographical errors

• Inaccuracies

• Omissions

• Outdated information

• Pricing errors

• Product availability errors

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

Nothing in this section limits any rights you may have under consumer protection laws.

6. Prices

All prices shown on our website are subject to change without notice.

Prices may vary depending on:

• Currency

• Country or region

• Taxes

• Promotions

• Discounts

• Shipping destination

• Local checkout settings

The final amount payable will be shown during checkout before you complete your purchase.

We reserve the right to correct obvious pricing errors where permitted by law.

7. Taxes, Duties, and Other Charges

Depending on your location, purchases may be subject to:

• Sales tax

• Value-added tax

• Import duties

• Customs fees

• Brokerage charges

• Other government-imposed fees

Where applicable, taxes or fees may be collected during checkout.

For international orders, additional duties or import charges may be assessed by authorities or carriers after shipment.

Unless expressly stated otherwise, customers are responsible for duties, taxes, or import fees imposed by the destination country, subject to applicable law.

8. Orders

When you submit an order, you are making an offer to purchase the products in your cart.

An order confirmation does not necessarily mean that the order has been finally accepted or fulfilled.

We reserve the right, where permitted by law, to:

• Accept or reject an order

• Cancel an order

• Limit quantities

• Request additional verification

• Refuse orders suspected of fraud or abuse

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.

9. Order Information

You agree to provide accurate, complete, and current information when placing an order.

This includes:

• Name

• Billing information

• Shipping address

• Email address

• Telephone number where required

You are responsible for reviewing your order details before completing checkout.

Dewliora may not be responsible for delivery problems caused by incorrect information provided by the customer, except where required by applicable law.

10. Payment

Payment must be completed using a payment method available through our checkout.

Depending on availability and location, payment options may include:

• Credit or debit cards

• PayPal

• Klarna

• Other supported payment providers

Payment providers may have their own terms, privacy policies, eligibility requirements, and dispute procedures.

Dewliora does not control the independent policies of third-party payment providers.

11. Fraud Prevention and Verification

To protect our customers and business, we may use fraud-prevention and transaction-monitoring systems.

We may request additional information to verify:

• Identity

• Billing information

• Shipping information

• Payment authorization

• Transaction legitimacy

We reserve the right to delay, cancel, or refuse an order where there is a reasonable concern about fraud, unauthorized payment activity, abuse, or security risk.

12. Shipping and Delivery

Shipping availability, shipping charges, processing, tracking, customs, delivery delays, damaged packages, and related matters are governed by our Shipping & Delivery Policy.

Any delivery date or delivery window is generally an estimate unless specifically stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, transportation disruptions, or local delivery issues.

Please review our Shipping & Delivery Policy before placing an order.

13. Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and non-returnable beauty products are governed by our Return & Refund Policy.

Because Dewliora sells cosmetic and eye-area products, opened or used products may not be eligible for standard change-of-mind returns for hygiene and safety reasons.

Nothing in these Terms limits any mandatory consumer rights that apply in your jurisdiction.

14. Promotions and Discount Codes

From time to time, Dewliora may offer:

• Discount codes

• Promotional pricing

• Bundles

• Multi-buy offers

• Gifts with purchase

• Free shipping promotions

• Limited-time campaigns

Promotions may be subject to additional terms.

Unless otherwise stated:

• Promotions may not be combined

• Discount codes may have expiration dates

• Certain products may be excluded

• Promotional offers may be limited by customer, order, region, or availability

• Free gifts may need to be returned if the qualifying purchase is refunded

We reserve the right to cancel or modify promotions where permitted by law, including in cases of error, fraud, abuse, or misuse.

15. Customer Accounts

If Dewliora offers customer accounts, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activity carried out through your account unless caused by circumstances outside your reasonable control.

You should notify us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate accounts associated with:

• Fraud

• Abuse

• Unauthorized activity

• Repeated violations of these Terms

• Security threats

16. Intellectual Property

All content made available through Dewliora, including but not limited to:

• Brand names

• Logos

• Product names

• Product photographs

• Website design

• Graphics

• Videos

• Text

• Product descriptions

• Marketing materials

• Icons

• Layout

• Software

• Other original content

is owned by or licensed to Dewliora and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, exploit, or commercially use our content without prior written permission, except where permitted by law.

17. User Content and Reviews

If you submit content to Dewliora, including:

• Reviews

• Testimonials

• Comments

• Photos

• Videos

• Product feedback

• Social media content submitted to us

you confirm that you have the right to submit that content.

You must not submit content that:

• Infringes another person's intellectual property rights

• Violates privacy rights

• Contains unlawful material

• Is fraudulent or misleading

• Contains malicious code

• Is abusive, threatening, or defamatory

• Violates applicable law

Where permitted by law, you grant Dewliora a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and share submitted content in connection with our business, marketing, website, and social channels.

We are not obligated to publish or retain any submitted content.

18. Third-Party Services

Our website may use or link to services provided by third parties, including:

• Shopify

• Payment processors

• Shipping carriers

• Analytics providers

• Marketing platforms

• Social media platforms

• Customer support tools

Third-party services are governed by their own terms and privacy practices.

Dewliora is not responsible for the independent actions, policies, availability, or content of third-party services, except where required by law.

19. Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not necessarily mean Dewliora endorses the third party.

We are not responsible for:

• Third-party website content

• Security

• Accuracy

• Products

• Services

• Privacy practices

You should review the applicable terms and privacy policies before interacting with third-party websites.

20. Prohibited Uses

You may not use Dewliora's website or services:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To harass, threaten, or abuse others

• To submit false or misleading information

• To transmit malware or malicious code

• To collect personal information without authorization

• To interfere with website security

• To scrape or extract website content using unauthorized automated methods

• To manipulate promotions or discount programs

• To submit fraudulent orders

• To engage in unauthorized resale activity where prohibited

• To interfere with another customer's use of our website

We reserve the right to restrict or terminate access for violations of this section.

21. Availability of the Website

We do not guarantee that the website or all services will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify parts of the website for:

• Maintenance

• Security

• System updates

• Technical problems

• Operational reasons

We will make reasonable efforts to minimize disruption where practical.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted

• Every error will be corrected immediately

• Every product will always be available

• Individual cosmetic results will be identical

• Third-party services will remain available

This section does not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

23. Limitation of Liability

To the maximum extent permitted by law, Dewliora will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, services, or products where such liability may lawfully be limited.

Where liability cannot legally be excluded, our liability will remain subject to applicable law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Dewliora harmless from claims, losses, liabilities, or expenses arising from:

• Your unlawful use of the website

• Your violation of these Terms

• Your infringement of another person's rights

• Fraudulent or abusive activity associated with your account

This section does not apply where prohibited by applicable law.

25. Consumer Rights

Nothing in these Terms is intended to waive, exclude, or restrict mandatory rights that consumers may have under applicable law.

If the law applicable to your purchase provides rights or remedies that are more favorable than these Terms, those legal rights will apply.

26. Privacy

Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our products

• Our services

• Our website

• Our business practices

• Technology

• Legal requirements

• Regulatory guidance

The updated version will be posted on this page together with a revised Last Updated date.

Changes will apply from the date stated unless applicable law requires otherwise.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

29. No Waiver

If Dewliora does not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

Any waiver must be made in accordance with applicable law.

30. Entire Agreement

These Terms, together with the policies referenced on our website, constitute the agreement between you and Dewliora relating to your use of the website and purchase of our products.

Related policies may include:

• Privacy Policy

• Return & Refund Policy

• Shipping & Delivery Policy

• Other policies or notices made available on the website

31. Governing Law

These Terms will be governed by the laws that legally apply to the operator of Dewliora and the relevant transaction, subject to any mandatory consumer protection laws in the customer's jurisdiction.

Before publishing these Terms, Dewliora should insert the correct legal entity, registered business location, and governing-law jurisdiction where appropriate.

32. Contact Us

If you have questions about these Terms, an order, or our services, please contact:

Dewliora Customer Care

Website: dewliora.com

Email: support@Dewliora.com

Please include your order number where your question relates to an existing purchase.