Terms of Service

Welcome to Dewliora.

These Terms of Service (“Terms”) govern your access to and use of dewliora.com, including any content, products, features, services, and purchases made through the website.

The website and domain dewliora.com are owned and operated by Chengmai County Qingjinger Trading Co., Ltd.

By accessing our website, browsing our content, placing an order, or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Company Information

Dewliora is operated by:

Company Name: Chengmai County Qingjinger Trading Co., Ltd.

Company Address: Room 903, Unit 2, Building A14, West District, Luneng Hailan Fuyuan, Yingbin Peninsula, Laocheng Town, Chengmai County, Hainan Province, China

Contact: +86 17885046515

Customer Support Email: support@dewliora.com

For the purposes of these Terms, references to “Dewliora,” “we,” “us,” or “our” refer to Chengmai County Qingjinger Trading Co., Ltd., as the operator of dewliora.com, unless the context requires otherwise.

2. Eligibility

By using this website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are under the age of legal majority in your jurisdiction, you may use this website only with the involvement and consent of a parent or legal guardian where required by applicable law.

You may not use our website or services for any unlawful or unauthorized purpose.

3. Use of Our Website

You agree to use dewliora.com only for lawful purposes.

You must not:

• Use the website in violation of any applicable law or regulation

• Attempt to gain unauthorized access to the website, servers, systems, or accounts

• Interfere with the security or normal operation of the website

• Introduce viruses, malware, malicious code, or harmful technology

• Use automated tools to scrape, copy, or extract website content without authorization

• Use the website for fraudulent, abusive, misleading, or unlawful activity

• Impersonate another person or entity

• Submit false, inaccurate, or misleading information

We reserve the right to restrict, suspend, or terminate access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.

4. Products and Services

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colors, packaging, appearance, dimensions, and other details may vary slightly from how they appear on your device or from images displayed on the website.

We may modify, discontinue, replace, or update products at any time without prior notice, subject to applicable law.

Product availability is not guaranteed.

We reserve the right to limit the quantities of products available for purchase.

5. Product Information

The information provided on our website is intended for general informational purposes.

You are responsible for reviewing product descriptions, usage instructions, warnings, ingredients, and other relevant product information before use.

Results may vary between individuals.

Nothing on our website should be interpreted as medical advice, diagnosis, or treatment unless expressly stated otherwise.

If you have a medical condition, allergy, sensitivity, or concern about using a product, you should seek appropriate professional advice before use.

6. Orders

When you place an order through dewliora.com, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product unavailability

• Pricing or listing errors

• Suspected fraud

• Payment authorization problems

• Shipping restrictions

• Incorrect customer information

• Unusual order activity

• Violation of these Terms

An order confirmation does not necessarily mean that your order has been finally accepted or shipped.

If we cancel an order after payment has been received, we will process an appropriate refund in accordance with applicable law and our policies.

7. Pricing

Prices displayed on the website are subject to change without notice.

We make reasonable efforts to ensure that product prices are accurate. However, errors may occasionally occur.

If a pricing error affects your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

Any applicable taxes, shipping charges, duties, or other fees may be added where required or displayed during checkout.

8. Payment

Payment must be made using an accepted payment method available at checkout.

By providing payment information, you represent that:

• The information provided is accurate

• You are authorized to use the selected payment method

• You authorize the applicable payment provider to process the transaction

Payments may be processed by third-party payment service providers.

We are not responsible for delays or errors caused solely by independent payment providers, except where otherwise required by applicable law.

9. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Customs clearance

• Weather

• Public holidays

• Incorrect shipping information

• International transportation disruptions

• Other logistical issues

Customers are responsible for providing accurate and complete shipping information.

For additional information, please review our Shipping Policy.

10. Returns and Refunds

Returns, refunds, exchanges, cancellations, and related requests are governed by our Refund / Return Policy.

Eligibility may depend on product condition, timing, hygiene requirements, proof of purchase, and other applicable conditions.

Nothing in our return or refund policies limits any mandatory rights available to you under applicable consumer protection law.

11. Order Information

You are responsible for ensuring that all information submitted during checkout is accurate and complete.

This includes:

• Name

• Billing information

• Shipping address

• Email address

• Phone number

• Payment information

We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer, except where required by law.

12. Promotions and Discount Codes

From time to time, we may offer promotions, discounts, promotional codes, gifts, or other special offers.

Such offers may be subject to separate conditions, including:

• Expiration dates

• Minimum purchase requirements

• Product restrictions

• Geographic limitations

• One-time-use restrictions

• Customer eligibility requirements

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to modify or cancel promotions where permitted by law.

13. Intellectual Property

All content available through dewliora.com, including but not limited to:

• Brand names

• Logos

• Product names

• Text

• Graphics

• Images

• Website layout

• Designs

• Videos

• Icons

• Product descriptions

• Other website materials

may be protected by intellectual property laws.

Except where expressly permitted, you may not copy, reproduce, distribute, republish, modify, sell, license, display, or otherwise use protected website content for commercial purposes without prior authorization.

14. User Content

If you submit reviews, comments, photographs, feedback, suggestions, messages, or other content to us, you represent that you have the necessary rights to provide that content.

You must not submit content that:

• Is unlawful

• Is fraudulent or misleading

• Infringes another person's intellectual property rights

• Contains malicious software

• Is abusive, threatening, or defamatory

• Violates another person's privacy rights

Where permitted by law, you grant us the right to use content you voluntarily submit for purposes related to operating, improving, marketing, or promoting our products and services.

15. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, payment providers, shipping providers, or other services.

These third parties operate independently from us.

We do not control and are not responsible for third-party websites, policies, content, security, or services.

Your use of third-party services may be subject to separate terms and privacy policies.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored, and disclosed in connection with our website and services.

Please review the Privacy Policy carefully.

17. Prohibited Activities

You may not use the website to:

• Commit fraud

• Violate applicable laws

• Infringe intellectual property rights

• Harass or harm another person

• Transmit malicious software

• Attempt unauthorized access to systems

• Collect information about other users without authorization

• Interfere with website security

• Manipulate transactions

• Place fraudulent orders

• Abuse promotional offers

• Use automated systems in a manner that negatively affects the website

We may take appropriate action if prohibited activity is detected.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the website, content, and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available

• The website will be completely free from errors

• All content will always be current or complete

• Access will be uninterrupted

• Every product will always remain available

Nothing in these Terms excludes warranties or legal rights that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Chengmai County Qingjinger Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of the website, except where such liability cannot legally be excluded.

Our liability will always remain subject to applicable consumer protection and other mandatory laws.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Chengmai County Qingjinger Trading Co., Ltd. from claims, damages, liabilities, and reasonable costs resulting from:

• Your unlawful use of the website

• Your violation of these Terms

• Your infringement of another person's rights

• Fraudulent or abusive activity associated with your use of the website

This provision applies only to the extent permitted by applicable law.

21. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control.

Such events may include:

• Natural disasters

• Severe weather

• War

• Civil disturbance

• Government action

• Transportation disruption

• Labor disputes

• Internet or telecommunications outages

• Carrier interruptions

• Public health emergencies

• Other events outside our reasonable control

22. Suspension or Termination

We may suspend or terminate access to our website or services if we reasonably believe that a user has:

• Violated these Terms

• Engaged in fraudulent activity

• Misused our website

• Threatened website security

• Violated applicable law

Termination does not affect rights or obligations that arose before termination.

23. Changes to These Terms

We may update these Terms from time to time.

Any updated version may be posted on dewliora.com and will become effective in accordance with applicable law.

We encourage you to review these Terms periodically.

Your continued use of the website after an updated version becomes effective may constitute acceptance of the revised Terms where permitted by law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

25. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce that provision later.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund / Return Policy, and any other policies displayed on the website, constitute the agreement governing your use of dewliora.com, subject to applicable law.

27. Consumer Rights

Nothing in these Terms is intended to restrict or remove any mandatory consumer rights available under applicable law.

If any provision of these Terms conflicts with mandatory consumer protection law applicable to you, the mandatory legal requirement will prevail.

28. Contact Us

If you have questions regarding these Terms of Service, your order, or our website, please contact us:

Company Name: Chengmai County Qingjinger Trading Co., Ltd.

Company Address: Room 903, Unit 2, Building A14, West District, Luneng Hailan Fuyuan, Yingbin Peninsula, Laocheng Town, Chengmai County, Hainan Province, China

Email: support@dewliora.com

Phone: +86 17885046515

Website: dewliora.com

The website and domain dewliora.com are owned and operated by Chengmai County Qingjinger Trading Co., Ltd.

By accessing or using dewliora.com, you acknowledge that you have read and understood these Terms of Service.