Privacy Policy

Privacy Policy

This Privacy Policy describes how Dewliora collects, uses, stores, shares, and protects personal information when you visit dewliora.com, purchase our products, communicate with us, or otherwise use our website and services.

The website and domain dewliora.com are owned and operated by Chengmai County Qingjinger Trading Co., Ltd.

By accessing or using our website and services, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to applicable law.

1. Company Information

Dewliora is operated by:

Company Name: Chengmai County Qingjinger Trading Co., Ltd.

Company Address: Room 903, Unit 2, Building A14, West District, Luneng Hailan Fuyuan, Yingbin Peninsula, Laocheng Town, Chengmai County, Hainan Province, China

Contact: +86 17885046515

Email: support@dewliora.com

For purposes of this Privacy Policy, references to “Dewliora,” “we,” “us,” or “our” refer to Chengmai County Qingjinger Trading Co., Ltd., as the operator of dewliora.com, unless otherwise stated.

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect different types of personal information.

This may include:

Contact Information

We may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

When you place or attempt to place an order, we may collect information including:

  • Products purchased

  • Order number

  • Order value

  • Billing information

  • Shipping information

  • Delivery details

  • Order history

  • Return or refund information

Payment Information

Payments may be processed by third-party payment service providers.

Depending on the payment method used, payment-related information may include:

  • Payment method

  • Transaction details

  • Billing information

  • Payment authorization status

We may not directly store complete payment card details where payments are processed by independent payment service providers.

Account Information

If account functionality is available, we may collect:

  • Account login information

  • Account preferences

  • Saved addresses

  • Order history

  • Other account-related information

Communications

When you contact us, we may collect information contained in your communication, including:

  • Email messages

  • Customer support requests

  • Product questions

  • Return or refund requests

  • Complaints

  • Feedback

  • Other information you choose to provide

Website and Device Information

When you use our website, certain information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Referring website

  • Pages viewed

  • Time spent on pages

  • Website interactions

  • Cookie identifiers

  • Approximate location derived from technical information

  • Other technical and usage data

3. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

We collect information that you provide when you:

  • Place an order

  • Contact customer support

  • Subscribe to communications

  • Submit a form

  • Create or use an account

  • Request a return or refund

  • Submit a review or feedback

  • Communicate with us

Information Collected Automatically

We may automatically collect certain technical and usage information when you browse or interact with our website through technologies such as:

  • Cookies

  • Pixels

  • Tags

  • Log files

  • Similar tracking technologies

Information From Service Providers

We may also receive information from third parties that help us operate our website and business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Advertising or marketing providers

  • Fraud prevention services

  • Customer support platforms

4. How We Use Personal Information

We may use personal information for purposes including:

Processing Orders

We may use your information to:

  • Process purchases

  • Confirm orders

  • Process payments

  • Arrange shipment

  • Provide order updates

  • Handle cancellations

  • Process returns and refunds

Customer Service

We may use your information to:

  • Respond to questions

  • Resolve order issues

  • Provide customer support

  • Handle complaints

  • Investigate damaged, missing, or incorrect orders

Website Operations

We may use information to:

  • Operate and maintain our website

  • Improve website functionality

  • Analyze website performance

  • Understand how visitors use our services

  • Troubleshoot technical problems

Security and Fraud Prevention

We may process information to:

  • Detect fraudulent transactions

  • Prevent unauthorized access

  • Protect our customers

  • Protect our website and systems

  • Enforce our policies

  • Investigate suspicious activity

Marketing and Advertising

Where permitted by applicable law, we may use information to:

  • Send promotional communications

  • Provide information about products

  • Personalize marketing

  • Measure advertising effectiveness

  • Understand customer interests

Where consent is legally required, we will seek appropriate consent before sending certain marketing communications or using certain tracking technologies.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication where available.

Legal and Compliance Purposes

We may process personal information when reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect legal rights

  • Maintain business and tax records

  • Resolve disputes

  • Enforce agreements and policies

5. Legal Bases for Processing

Depending on your location and applicable law, we may process personal information on one or more legal bases, including:

  • Performance of a contract with you

  • Your consent

  • Compliance with legal obligations

  • Our legitimate business interests

  • Protection of legal rights

  • Other lawful bases recognized under applicable law

Where we rely on consent, you may have the right to withdraw that consent, subject to applicable law.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve dewliora.com.

Cookies may be used for purposes including:

  • Remembering preferences

  • Maintaining shopping cart functionality

  • Supporting checkout

  • Improving website performance

  • Analyzing website traffic

  • Preventing fraud

  • Measuring marketing effectiveness

  • Providing relevant advertising

Some cookies may be necessary for the website to function properly.

Other cookies may be optional depending on applicable law and your location.

You may be able to control cookies through your browser settings or other cookie controls made available on our website.

Disabling certain cookies may affect website functionality.

7. How We Share Personal Information

We may share personal information with service providers and third parties when reasonably necessary to operate our business.

These may include:

Payment Service Providers

We may share transaction-related information with payment processors to process and verify payments.

Shipping and Logistics Providers

We may provide necessary information to carriers, fulfillment providers, and logistics companies to deliver your order.

This may include:

  • Name

  • Shipping address

  • Telephone number

  • Email address

  • Order details

Technology and Website Providers

We may use third-party providers for:

  • Website hosting

  • E-commerce functionality

  • Data storage

  • Customer support

  • Analytics

  • Security

  • Technical services

Marketing and Advertising Providers

Where permitted by law, we may share or make certain information available to marketing, analytics, or advertising partners to help us understand website activity or measure campaigns.

Professional Advisors

We may share information with professional advisors such as:

  • Lawyers

  • Accountants

  • Auditors

  • Consultants

where reasonably necessary for legitimate business or legal purposes.

Legal Requirements

We may disclose information if reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Respond to court orders

  • Prevent fraud

  • Protect our rights

  • Protect customer safety

  • Enforce our agreements

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

These third parties operate independently from us.

Their handling of personal information is governed by their own privacy policies and practices.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

9. International Data Transfers

Because we may work with service providers located in different countries or regions, personal information may be transferred, stored, or processed outside the country where you live.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we may use appropriate safeguards for international transfers of personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • The duration of our relationship with you

  • Order and transaction requirements

  • Legal obligations

  • Accounting and tax requirements

  • Fraud prevention

  • Dispute resolution

  • Enforcement of agreements

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

You should take reasonable precautions when transmitting personal information online.

12. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request a portable copy of certain information

  • Opt out of certain marketing communications

  • Submit a complaint to an appropriate data protection authority

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain privacy requests.

13. Marketing Communications

If you receive promotional emails from us, you may opt out by using the unsubscribe mechanism included in the communication where available.

Even if you opt out of promotional communications, we may still send non-marketing communications related to:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Refunds

  • Security

  • Customer service

  • Other transactional matters

14. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

We will review the request and take appropriate action where required by law.

15. Do Not Track and Browser Signals

Some web browsers provide “Do Not Track” or similar privacy signals.

Because there is not always a uniform legal or technical standard for responding to all such signals, our response may depend on applicable law, browser technology, and the services used on our website.

Where applicable law requires recognition of certain browser-based privacy signals, we will seek to comply with those requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our website

  • Changes to our services

  • Changes to technology

  • Changes to legal requirements

The updated policy may be posted on dewliora.com.

We encourage you to review this Privacy Policy periodically.

17. Business Transfers

If our business undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business event, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will remain subject to applicable privacy and data protection requirements.

18. Consumer Privacy Requests

If you would like to exercise an applicable privacy right, please contact us using the information below.

To help us review your request, we may ask you to provide information reasonably necessary to verify your identity.

We will process eligible privacy requests in accordance with applicable law.

19. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Company Name: Chengmai County Qingjinger Trading Co., Ltd.

Company Address: Room 903, Unit 2, Building A14, West District, Luneng Hailan Fuyuan, Yingbin Peninsula, Laocheng Town, Chengmai County, Hainan Province, China

Contact: +86 17885046515

Email: support@dewliora.com

Website: dewliora.com

The website and domain dewliora.com are owned and operated by Chengmai County Qingjinger Trading Co., Ltd.