Return & Refund Policy

Last Updated: September 18, 2026

We want you to feel confident when shopping with Dewliora. If something is not right with your order, we’re here to help.

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

1. 30-Day Return Period

You may request a return within 30 days of the date your order was delivered.

To be eligible for a standard return, the item must generally be:

• Unused

• Unopened

• Unworn

• In its original packaging

• In resalable condition

• Accompanied by valid proof of purchase

Please contact our customer care team before sending any item back.

Email: support@Dewliora.com

Returns sent without prior authorization may not be accepted.

2. Beauty, Lash Care, and Opened Products

For hygiene and safety reasons, we generally cannot accept standard change-of-mind returns for beauty or eye-area products that have been:

• Opened

• Used

• Tested or sampled

• Applied to the lashes, lash line, or eye area

• Removed from their original sealed packaging

• Damaged after delivery

• Improperly stored or handled

This includes, but is not limited to:

• Lash Care Serum

• Waterproof Curling & Lengthening Mascara

• Other cosmetic or personal-care products offered by Dewliora

These restrictions do not affect claims involving products that arrived damaged, defective, incorrect, or otherwise qualify for remedies under applicable consumer law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please include:

• Your order number

• Your full name

• A description of the issue

• Clear photos of the product

• Photos of the outer packaging where applicable

• Photos of the shipping label where helpful

After reviewing your request, we may offer an appropriate resolution depending on the circumstances, including:

• A replacement

• A refund

• Store credit, where applicable

• Another appropriate resolution

Please do not dispose of the product or packaging until our customer care team has reviewed your claim, unless keeping the item would create a health or safety concern.

4. Product Use and Application

Dewliora products should be used according to the instructions provided on the product packaging and product page.

Customers are responsible for:

• Reviewing product directions before use

• Reviewing ingredient information where provided

• Avoiding use contrary to product instructions

• Discontinuing use if irritation occurs

• Using cosmetic products in a hygienic manner

Refunds may not be available for issues resulting from misuse, improper storage, application contrary to instructions, accidental damage after delivery, or use after a known sensitivity or reaction, except where required by applicable law.

5. Sensitivity and Individual Results

Cosmetic and personal-care products may perform differently from person to person.

Individual results may vary based on factors including:

• Natural lash characteristics

• Skin type

• Application technique

• Frequency of use

• Makeup routine

• Environmental conditions

A difference in personal preference, cosmetic result, texture preference, or individual experience does not automatically mean that a product is defective.

If you experience irritation or discomfort, discontinue use.

This section does not limit any legal rights you may have if a product is defective, unsafe, incorrectly described, or otherwise covered by applicable consumer protection law.

6. Return Authorization

Before returning an item, please contact:

support@Dewliora.com

If your return is approved, we will provide instructions regarding:

• How to prepare your return

• Where to send the item

• Any information that should be included in the parcel

Please do not send returns to an address shown on your original parcel, shipping label, or packaging unless our customer care team specifically instructs you to do so.

Unauthorized returns may not be accepted or refunded.

7. Return Shipping Costs

Unless the product is confirmed to be damaged, defective, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the customer's responsibility.

Original shipping charges are generally non-refundable unless:

• The return results from an error by Dewliora

• The product was damaged or defective upon arrival

• A refund of shipping charges is required by applicable law

We recommend using a trackable shipping method when returning an approved item.

Dewliora is not responsible for return parcels that are lost before reaching the designated return location, except where required by law.

8. Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will generally be issued to the original payment method used for the purchase.

Please note that your bank, card issuer, PayPal, Klarna, or other payment provider may require additional processing time before the refund appears in your account.

Any estimated posting time shown by a payment provider is outside Dewliora's direct control.

9. Partial Refunds

In certain circumstances, only a partial refund may be available.

This may include situations where:

• An item is returned with missing packaging or components

• A promotional set is only partially returned

• The condition of the returned item differs from the condition in which it was delivered

• A discount must be recalculated because part of an offer has been retained

Partial refunds will only be applied where permitted by applicable law.

10. Non-Returnable Items

Unless required otherwise by law, the following items may not be eligible for standard returns:

• Opened cosmetic products

• Used Lash Care Serum

• Used Mascara

• Products with broken hygiene seals

• Items not in their original condition

• Items damaged after delivery

• Gift cards

• Final-sale items clearly marked as non-returnable

• Promotional gifts supplied at no charge

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

11. Bundles, Multi-Buy Offers, and Promotions

Products purchased as part of:

• Bundles

• Buy More, Save More offers

• Buy One, Get One offers

• Buy X, Get Y offers

• Multi-pack promotions

• Gift-with-purchase promotions

• Other promotional offers

may need to be returned together in order to qualify for a full refund.

If only part of a promotional order is returned, the refund may be recalculated based on:

• The products you keep

• The original promotional terms

• The regular or adjusted value of the remaining products

Any free promotional item associated with a refunded purchase may also need to be returned.

12. Order Cancellations and Changes

If you need to cancel or modify your order, please contact us as soon as possible.

Email: support@Dewliora.com

We cannot guarantee that an order can be changed or cancelled once it has:

• Entered processing

• Been packed

• Been transferred to a fulfillment provider

• Been shipped

If your order has already shipped, you may need to wait until it arrives and then request an eligible return.

13. Incorrect Shipping Address

Customers are responsible for reviewing their shipping information before placing an order.

If you notice an incorrect shipping address, contact us as soon as possible.

We will try to help if the order has not yet been processed, but we cannot guarantee that an address can be changed after fulfillment has begun.

Dewliora may not be responsible for packages that are lost or delivered incorrectly because an incorrect or incomplete address was provided at checkout, except where required by applicable law.

14. Refused or Undeliverable Packages

If a package is returned to us because it was:

• Refused

• Unclaimed

• Sent to an incorrect address

• Unable to be delivered

• Returned by the carrier after failed delivery attempts

we may contact you regarding available options.

Where a refund is available, applicable shipping or return-carrier costs may be deducted from the refund unless prohibited by law.

15. Lost or Missing Packages

If your tracking information shows that a package is still in transit beyond the expected delivery period, please contact the shipping carrier and our customer care team.

If tracking shows the package as delivered but you cannot locate it, we recommend first checking:

• Around the delivery location

• With household members

• With neighbors

• With building reception or management

• With the shipping carrier

If you still cannot locate the parcel, contact us with your order number and tracking information.

We will review the available information and assist where reasonably possible.

16. Chargebacks and Payment Disputes

If you believe there is a problem with your order or refund, we encourage you to contact our customer care team first so we have an opportunity to resolve the issue.

Submitting a payment dispute or chargeback may affect our ability to process a separate refund while the dispute remains open.

Nothing in this section limits any rights you may have with your payment provider or under applicable law.

17. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or limit any mandatory rights or remedies available to consumers under applicable law.

If the law in your jurisdiction provides rights that are more favorable than the terms stated in this policy, those legal rights will apply.

18. Policy Abuse or Fraud

Dewliora reserves the right, where permitted by law, to refuse or limit returns, refunds, replacements, or promotional benefits in cases involving suspected:

• Fraud

• Return abuse

• Repeated false claims

• Manipulation of promotional offers

• Unauthorized payment activity

• Other misuse of our policies

Any such decision will be based on the circumstances of the transaction and applicable law.

19. Contact Us

For questions about a return, refund, damaged product, or incorrect order, please contact:

Dewliora Customer Care

Email: support@Dewliora.com

When contacting us, please include your order number and relevant details so we can assist you as efficiently as possible.