FAQ
Frequently Asked Questions
Everything you need to know about Dewliora, our lash routine, product use, and order support.
About Dewliora
What is Dewliora?
Dewliora is a beauty brand focused on simple, everyday lash care and definition.
Our routine brings together two complementary steps: a lightweight lash care serum for targeted lash-line care and a waterproof mascara for visible length, curl, and definition.
What products does Dewliora offer?
Our current lash routine includes:
Lash Care Serum
A lightweight daily lash-line care product with a precision applicator designed for easy, targeted use.
Waterproof Curling & Lengthening Mascara
A rich black, buildable mascara designed to create longer-looking, curled, lifted, and more defined lashes.
Can I use the Lash Care Serum and Mascara together?
Yes.
Allow the Lash Care Serum to dry completely before applying mascara or other eye makeup.
For a simple routine, use your lash serum as your care step and mascara whenever you want extra definition.
Lash Care Serum
How do I use the Lash Care Serum?
Apply a small amount along the clean, dry upper lash line once daily.
Use the precision applicator to place the serum close to the lash line, then allow it to absorb completely before applying other skincare or eye products.
When should I apply the Lash Care Serum?
We recommend applying it to a clean, dry lash line as part of your regular beauty routine.
Many customers may find it convenient to use at night after cleansing.
Do I apply the serum directly to my eyelashes?
The serum is designed for targeted application along the upper lash line.
Use a small amount and avoid applying excessive product.
Is the Lash Care Serum a mascara?
No.
The Lash Care Serum is a lash-care product. It does not provide the black color, volume, or instant definition of mascara.
Can I wear makeup after applying the Lash Care Serum?
Yes.
Make sure the serum has dried completely before applying mascara, eyeliner, or other eye makeup.
How often should I use the Lash Care Serum?
The product is designed for consistent daily use.
Following a regular routine is the easiest way to incorporate lash care into your beauty regimen.
How quickly will I see a difference?
Everyone’s lashes and beauty routines are different.
Lash care is gradual, so consistent use is recommended when looking to support a conditioned, fuller-looking lash appearance.
Does the Lash Care Serum feel heavy or sticky?
The serum is designed with a lightweight texture that fits easily into a daily lash-care routine.
Use only a small amount for the best application experience.
What should I do if the serum gets into my eyes?
Avoid direct contact with the eyes.
If product gets into your eyes, rinse thoroughly with clean water. Discontinue use if irritation occurs and seek medical advice if irritation persists.
Waterproof Curling & Lengthening Mascara
Is the Dewliora mascara waterproof?
Yes.
The mascara is designed for waterproof wear and to help resist moisture, sweat, and humidity during everyday use.
What effect does the mascara create?
The formula is designed to give lashes a fuller, longer-looking, lifted, and curled appearance with rich black definition.
The precision wand helps separate lashes for a cleaner, more fanned-out finish.
Is the mascara buildable?
Yes.
Apply one coat for everyday definition or add another coat for more visible volume, length, and curl.
For best results, apply your second coat before the first coat completely dries.
How do I apply the mascara?
Start by placing the wand near the base of your lashes.
Gently wiggle the brush upward, then sweep from root to tip to add lift, length, and separation.
For more volume or curl, apply an additional coat before the first coat fully dries.
Will the mascara smudge or flake?
The quick-dry formula is designed to help reduce smudging and flaking during everyday wear.
Results can vary depending on factors such as skin type, humidity, activity, and application.
Does the mascara dry quickly?
Yes.
The formula is designed to dry quickly and form a lightweight film that helps maintain curl and definition.
Can I use the mascara every day?
The mascara is designed for everyday cosmetic use.
Always remove your eye makeup thoroughly at the end of the day.
How do I remove the waterproof mascara?
Use a gentle oil-based or dual-phase eye makeup remover.
Apply the remover to a cotton pad and hold it gently against your closed lashes for a few seconds. Then wipe softly without pulling or rubbing the lashes.
Repeat if necessary until the mascara is fully removed.
Can I apply several coats?
Yes.
The formula is buildable. For a more defined look, add a second coat while the first coat is still slightly wet.
Avoid applying too many dry layers, as this may make lashes feel heavier.
Product Care & Use
Can I share my Dewliora eye products with someone else?
For hygiene reasons, we recommend keeping eye products for personal use only.
Do not share mascara or lash applicators with others.
How should I store my products?
Store Dewliora products in a cool, dry place away from excessive heat and direct sunlight.
Always close the product securely after use.
What should I do if I experience irritation?
Stop using the product and rinse the affected area if necessary.
If irritation continues, consult an appropriate healthcare professional before using the product again.
Can I use Dewliora products if I have sensitive eyes?
Individual sensitivity varies.
If you have sensitive eyes, known allergies, an eye condition, or concerns about specific ingredients, review the product information carefully and consult a qualified healthcare professional before use.
Orders
How do I know if my order was placed successfully?
After completing your purchase, you should receive an order confirmation using the email address entered at checkout.
Please check your spam or junk folder if you do not see it.
I entered the wrong information on my order. What should I do?
Contact our customer care team as soon as possible with your order number and the correct information.
We will review your request, but changes cannot be guaranteed once an order has entered processing or has already shipped.
Can I cancel my order?
Please contact us as soon as possible if you would like to request a cancellation.
If your order has already been processed or shipped, cancellation may no longer be possible.
I ordered the wrong product. Can I change it?
Contact customer support as soon as possible with your order number.
We will do our best to review your request before fulfillment begins.
Shipping & Delivery
How can I track my order?
If tracking information is available for your shipment, it will be provided after your order has been dispatched.
Use the tracking information provided in your shipping confirmation to follow your package.
Why is my tracking information not updating?
Tracking updates may take some time to appear after a shipping label is created.
Carrier scans can also occasionally be delayed during weekends, holidays, high-volume periods, or while a shipment is moving between facilities.
My package says delivered, but I can’t find it. What should I do?
First, check around your delivery location and with household members, neighbors, front desk staff, or building management where applicable.
You may also want to contact the shipping carrier directly.
If you still cannot locate the package, contact our customer care team with your order number and tracking information.
What if my package arrives damaged?
Please contact customer support as soon as possible.
Include your order number along with clear photos of the damaged product, shipping package, and shipping label where applicable so our team can review the issue.
I received the wrong item. What should I do?
Contact our customer care team and provide your order number along with photos of the item you received.
We’ll review the order details and assist you with the next steps.
Returns & Refunds
Can I return my order?
Return eligibility depends on the store’s current return and refund policy.
Please review the Return & Refund Policy on our website before submitting a request.
How do I request a refund or return?
Contact customer support with:
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Your name
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Order number
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Email address used at checkout
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Reason for your request
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Photos where relevant
Our team will review your request according to the applicable return and refund policy.
How long does a refund take?
Once a refund has been approved and processed, the time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Depending on your location and checkout availability, payment options may include major debit or credit cards and supported accelerated payment methods.
Is my payment information secure?
Payments are processed through the secure payment options available through our online checkout.
Dewliora does not recommend sending payment information by email or through customer support messages.
Need More Help?
Can’t find the answer you’re looking for?
Our customer care team is here to help with product, order, shipping, and general questions.
Email: support@Dewliora.com
When contacting us about an order, please include your order number so we can assist you more efficiently.
Dewliora Customer Care