Contact US
We’re Here to Help
Have a question about your order, our products, or your Dewliora lash routine?
Our customer care team is here to help. Whether you need assistance with an order, have a question about our Lash Care Serum or Waterproof Mascara, or simply want to learn more about Dewliora, feel free to get in touch.
We’ll do our best to make your experience simple from start to finish.
Get in Touch
Email: support@Dewliora.com
Please send us an email with as much detail as possible so we can assist you efficiently.
For questions about an existing order, please include:
- Your full name
- Order number
- Email address used at checkout
- A brief description of your question or issue
If your message relates to a damaged, incorrect, or missing item, including clear photos where applicable can help us review your request more quickly.
Product Questions
Not sure how to use your Dewliora products?
For our Lash Care Serum, apply a small amount along a clean, dry upper lash line and allow it to dry completely before applying other eye products.
For our Curling & Lengthening Waterproof Mascara, apply from root to tip and build additional layers as desired for more visible length, curl, and definition.
If you have additional questions about product use, our customer care team will be happy to assist.
Order & Shipping Support
For questions about:
Order Status
Please include your order number so we can locate your purchase.
Shipping & Delivery
If you have questions about tracking or delivery, send us your order details and we’ll help review the available information.
Incorrect or Damaged Orders
Please contact us with your order number and clear photos of the item and packaging where applicable.
Order Changes
If you need to request a change or cancellation, contact us as soon as possible. While we cannot guarantee that an order can be changed once processing has started, we will review your request.
Contact Form
You can also reach us using the contact form below.
Name
Email
Order Number — Optional
Message
SEND MESSAGE
A Note From Dewliora
Your experience matters to us.
From discovering your lash routine to receiving your order, we want every interaction with Dewliora to feel straightforward and supported.
If something doesn’t feel right or you simply need an answer, reach out. We’re here to help.
Dewliora Customer Care